Quiet Excellence

Facilitating

• Leading the Journey to Performance Excellence - define, refine, align, and integrate your leadership and management systems based on the Baldrige Criteria framework
• Strategic Planning – from process design to publication of actionable goals and objectives
• Action Planning – develop effective action plans to help achieve your objectives
• Customer Relationship Management and Improvement – meet and exceed the requirements and expectations of your internal and external customers
• High-Performance Metrics and Scorecards – select, collect, align and integrate the measures to help lead you to success
• Workforce climate and culture improvement - enhancing engagement
• Process Design – economical processes designed to maximize efficiency, effectiveness, and safety
• Process / Performance Improvement - from identifying the opportunity, to selecting the best approach, through sharing and sustaining

Training

• Continuous Process Improvement – an entire toolbox of improvement methodologies including Lean, SixSigma, PDSA, and more
• Leadership Development – key topics for emerging, operational, and/or strategic levels of experience
• Baldrige Style Assessments – helping and training your employees to assess your own organization
• Application Writers' Workshop - Understanding the requirements and expectations of the Baldrige Examiners
• Baldrige Style Assessments – helping and training your employees to assess your own organization
• Thanks for the Feedback … Now What? - Using your feedback report as the basis for action plans

Consulting

Malcolm Baldrige National Quality Award:

• Baldrige Examiner processes
• Internal assessor processes
• Criteria Implementation & Self-Assessment
• Application writing assistance
• Application review & analysis
• Site Visit Preparation