Quiet Excellence

Using the Malcolm Baldrige National Quality Award’s Criteria for Performance Excellence as a strategic framework,
Quiet Excellence helps its clients improve organizational systems for leading, communicating, planning, managing customer relationships, measuring performance, managing knowledge, engaging and developing their workforce, disaster preparedness, and managing and improving work processes.  Our expertise includes business, health care, education, and non-profit / government organizations.

We are professional consultants and trainers, all of whom are active Senior or Alumni Members of the Board of Examiners for the Malcolm Baldrige National Quality Program; have consulted/trained Baldrige Award Recipients during their award competition process; and have previously led organizations' State Quality Award-winning efforts.

Starting out in a Journey Towards Performance Excellence?  We can help.  We have first-hand experience in helping/ leading organizations in competing and winning in Baldrige Award Programs.

Call Us Today!

Please contact us anytime! We look forward to hearing from you.

What We Do

Organizational Training:

• Continuous Process Improvement – an entire toolbox of improvement methodologies including Lean, SixSigma, and more
• Baldrige Style Assessments – helping and training your employees to assess your own organization
• Leadership Development – for emerging, operational, and/or strategic levels of experience

Facilitation:

• 10 Essential Systems^© Design
• Strategic Planning – from process design to publication of actionable goals and objectives
• Action Planning – how to develop effective action plans to help achieve your objectives
• High-Performance Metrics and Scorecards
• Process Improvement through “IDEALS” - from opportunity identification through sustaining

Consulting:

• Leadership Coaching – Leadership System, Leading Change, Climate / Culture improvement
• Malcolm Baldrige National Quality Award:
  • Baldrige Examiner Process
  • Criteria Implementation & Self-Assessment
  • Application Writing Assistance
  • Site Visit Preparation
  • Using your Feedback Report